Q. Do I need to wear a mask?
A. Masks or face coverings are required to be worn at all times while inside Salti Yoga, with the exception of on your personal yoga mat or in the shower. Please ensure that you are wearing your mask prior to entering the building and throughout all common areas. Once you arrive on your yoga mat you may remove your mask. Be sure to put your mask back on prior to leaving your yoga mat. Thank you for your cooperation.
Q. Are change rooms and showers available at this time?
A. Our change rooms are available on an as-needed basis. We are asking that you come to the studio ready to practice and leave any personal items with your shoes. However, we recognize that the weather is changing and you may also be coming straight from work. We are asking clients to minimize the amount of time in the change room to a maximum of 5 minutes, including your shower. Showers are available on a limited basis and we ask that you only use them after hot classes and when absolutely necessary.
Q. Will you continue to offer Salti Yoga Online?
A. Yes! Salti Yoga Online is here to stay. For those who are not yet ready to return to the studio, you can subscribe to SYO for unlimited access to our online library of classes.
We are also excited to announce that a new membership option, MU+ is now available! MU+ is a joint membership option, allowing clients to access unlimited classes in studio and online, in addition to many more exciting perks.
Q. Do I need to register for classes or can I just drop in?
A. With physical distancing in mind, our class capacity has been reduced. We are not able to accommodate drop in's at this time, and all classes require booking in advance.
Q. If I was in the middle of my Intro Month when Salti Yoga closed, what happens? Is my Intro Month gone?
A. The Intro Month is a great way to experience our studio and take a variety of classes at an introductory rate. If your Intro Month expired during our closure, we will extend it upon request. You may wish to save your Intro Month for when we have more classes to offer. The choice is yours. Intro Months that expired during our closure can be used at any time prior to December 31st, 2020. Contact firstname.lastname@example.org to activate yours.
Q. I had a Class Pass that expired during the closure. Have I lost those classes or can they be reactivated?
A. All Class Passes that expired after March 16th, 2020 will be reactivated effective July 20th and will expire on November 20th, 2020.
Q. Why are some memberships temporarily unavailable?
A. Until we get back on our feet, we'll have limited membership options. We'll be adding the others back soon! If you're new to Salti Yoga, you may purchase any available membership now and still try our intro month at a later date when it becomes available again.
Q. I was subscribed to Salti Yoga Online during your closure and want to cancel it now. How do I cancel?
A. If you subscribed to Salti Yoga Online through Vimeo.com you will need to access your Vimeo account to cancel your monthly subscription. If you are subscribed to Salti Yoga Online through your MindBody account, visit your account page to cancel your monthly subscription.
Q. How do I know where my registered class is taking place?
A. When looking at the schedule online, note the Location and Room. If the Location is Peterborough, your class is located at the Peterborough studio. If the Location is Kingston, your class is located at the Kingston studio. Outdoor classes will have a room noted to indicate which park your class is scheduled at.
Q. I have a Monthly Unlimited or One Year Unlimited membership and am unable to register for unlimited classes. Is something wrong?
A. We have temporarily had to restrict unlimited members to attending 1 class per day. Given the current physical distance restrictions which reduces our class capacity, we need to hold space for more clients to join us in order to keep Salti Yoga operating. You have already been so kind and generous to us which has been instrumental in our reopening and we ask that you please be patient with us as we still need your support. After class you may check in with a team member to see if there is space for you in the next class. If space permits, you may be added to the class roster. You will be required to leave the space while we disinfect and can return when the doors open for the next class.
Q. Does the heat and airflow in hot yoga classes pose a risk of COVID-19?
A. We have contacted professionals in the Heating & Air Conditioning field regarding this. At this time, our understanding is that the heat circulating in our hot room does not pose a greater risk than the heating, ventilating and air conditioning systems in any other indoor public space. Our practice room will be aired out between each class.
Q. Does the lack of airflow in an enclosed space pose a risk of COVID-19?
A. There is a normal amount of airflow that meets building code in Ontario. We have a functioning HVAC system which recently had it's filters changed. At this time, our understanding is that the heat circulating in our hot room does not pose a greater risk than the heating, ventilating and air conditioning systems in any other indoor public space.
Q. Is 30 minutes between classes enough time to organize participants out of the space, complete a thorough clean and welcome the next class in?
A. Yes! There are 2 of us on staff at any given time to make sure the floors and all touch points are fully sanitized between groups before we unlock the doors and allow anyone in. In fact, one of us also sanitizes all touch points while you are in class and we have minimized the number of touch points by propping all doors open for you, so you shouldn't need to touch anything unless you need to make a purchase or use the washroom. We thank you all for respecting the time constraints between classes and filtering out of the studio in a timely manner.