Late Cancel, No-Show, and Waitlist Policy
We get it - sometimes things happen and you can't make it to your scheduled class. Pleae note that a minimum of 3 hours notice is required for all cancellations for class bookings. Cancellations made with less than 3 hours notice will be considered a "late cancel". If you are booked for a class and do not cancel and do not show up, this will be considered a "no-show".
Q. WHAT HAPPENS IF I LATE CANCEL OR IF I AM A NO-SHOW?
A. If you are a 10 Class Pass holder, a 5 Classes per month member, or you have purchased a Single Session for the class, your pass will be used toward the missed class. If you are a Monthly Unlimited or Yearly Unlimited member, you will be charged a late cancel/no-show fee of $20.
Q. HOW DO I CANCEL IF I NEED TO?
A. Easy! Log in to your online account, or App. Once logged in, you will be able to access a list of all of the classes you are booked or waitlisted for. Select the class you would like to cancel and confirm to complete the transaction. Please note that cancellations must be made through your account. Cancellations left via voicemail will not be accepted.
Q. WHAT IF I AM ON THE WAITLIST?
A. Sometimes our classes have a waitlist. And sometimes, we experience a no-show or last-minute cancellation. This leaves an empty space in class which could have been filled by another client who really needed that class. If you are registered for class, please come! If you are on the waitlist, be prepared to get a spot in the class.
When registering for your class, be sure to check if you are booked directly into the class or on the waitlist. Unsure? You can check your schedule in your Wellness Living Member Account.
Once you are on the waitlist, our no-show policy applies as soon as you are added to the class. If you are no longer able to make it (not enough time to get to the studio, something else came up), remove yourself from the waitlist right away to avoid a charge.
Once a spot opens for you, you will be automatically placed in the class. Depending on your personal notification settings you will receive an email or text message to let you know! Please note: if you are no longer able to attend, be sure to remove yourself from the class through your account as early as possible so that the opportunity is given to the next person in line. If you are moved from the waitlist into the class, even with just a few minutes to spare, and you do not show up, you will be considered a no-show.
Since folks sometimes cancel last minute (please try not to be this person!), you could be added minutes before the class starts. If you are still on the waitlist, we think you still want a spot and may be waiting close by! We often have waitlisted clients who live nearby or show up and wait outside to see if a spot is available. If you are no longer waiting to get into class, please remove yourself from the waitlist. Do not wait until we offer you a spot.
Please note that late cancel/no-show fees are non-refundable. If you have any questions, please reach out to us at email@example.com